Help Desk & Technical Guidance

Customer Support & Help Guide

Step-by-step instructions on Windows setup, data security, database backups, and license key activation for store owners.

Windows Installation & SmartScreen Guidance

When installing Invoicell on your computer terminal for the first time, Microsoft Windows Defender SmartScreen may display a standard security notification stating "Windows protected your PC". This is expected behavior for offline desktop installers distributed directly.

Follow these 2 simple steps to complete installation:

1

On the blue SmartScreen window, click the underlined text link that says "More Info".

2

Click the "Run Anyway" button that appears at the bottom right corner of the window to launch the setup installer.

Knowledge Base

Frequently Asked Questions

Clear answers to help you operate and manage your Invoicell software terminal.

Is my financial and store data safe?

Yes, 100%. All your store bills, customer ledgers, inventory counts, and sales history remain stored securely on your own computer drive. No data is sent to external cloud servers, giving you total data privacy.

How do software updates work?

When you install an updated version of Invoicell, the software refreshes core executable files while leaving your underlying SQLite sales database completely safe and intact.

How do I activate my license key?

Launch Invoicell on your computer counter, enter your business details (Shop Name, Phone Number), enter the commercial license key provided by our support team, and click "Activate".

How do I perform a database backup?

In Invoicell, navigate to the Backup & Restore screen and click "Create Backup". The system generates an encrypted snapshot of your business database that can be copied to a USB drive or cloud backup folder.

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